My ePatient services frequently asked questions.

I already registered for Health First Tools and Trackers.  Why do I have to register again?
Unfortunately, these are 2 very different tools and are not linked together, so you must register for both individually.However, you only have to register once.

Do I have to register for other Health First services too?
Once you register for My ePatient Services, you will be in our central repository and will not have to register for other Health First services, with the exception of Health First Tools and Trackers.

What if my pages don’t display properly?
1. Try refreshing the page by clicking on your Toolbar at the top of your browser.Use the View button and select Refresh or Reload.

2. Some browsers may require this to be a Trusted Site. Use the Tools button and select Internet Options, then the tab for Security. Click on the Sites button and copy and paste this link into the appropriate box.

What Internet browser’s do you support?

We support most versions of Internet Explorer and Netscape Navigator.  Mozilla is not a supported browser version, however many users report no issues.

How do I view the details of my accounts?
You must call our Customer Service department at 321-434-5400. They will ask you a few security questions to confirm your identity and will provide you with an Activation Key. You must enter the Activation Key the first time you try to access detailed account information.

I can't see my children's account information.
Only the “guarantor” of the account will be able to see the details of accounts registered to them. If you are not the guarantor on an account, you will not have access to those details.

For Health First Associates (only)

Do I use my universal id to log in?
Yes, you should use your network userid and login. The first time you log into this application, you will need to complete a few required fields, such as gender and email address. This is a one-time requirement for first time users.

Can I change my password using this application?
We prefer that you use the portal to manage your network account. Please refer to : http://intranet.health-first.org/applications/nds_pass_reset/

What if my pages don’t display properly?
1. Try refreshing the page by clicking on your Toolbar at the top of your browser. Use the View button and select Refresh or Reload.

2. Some browsers may require this to be a Trusted Site. Call the Help Desk to report the workstation you are using.

*Additional FAQ’s are located within My ePatient Services portal to specifically address how to use My ePatient Services. Simply click on the Help button for additional information.